FAQ's

IS CASH ON DELIVERY (COD) AVAILABLE?

Yes! COD is available for all orders on all serviceable pin codes.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

The order usually takes 6-10 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time. In case of delay please write to us at sfpzone@gmail.com

HOW WOULD I KNOW IF MY ORDER IS PLACED?

You will get a confirmation of the placed order on your registered email ID and phone number. Besides, we will further notify you once it is dispatched from our warehouse.

WHAT HAPPENS IF MY SHIPMENT DOES NOT GET DELIVERED ON TIME?

In case the order does not get delivered within 7-10 working days, you can write to us at sfpzone@gmail.com. We will do our best to get it delivered at the earliest.

ARE THERE ANY SHIPPING CHARGES ON DELIVERY?

Shipping charges applicable on COD orders.

WHAT IS RETURN / EXCHANGE A PRODUCT?

To know more about return and exchange policy vist at link return and exchange.

WHAT HAPPENS TO ORDERS WHERE PRODUCTS ARE RECEIVED IN DAMAGED CONDITION?

We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on sfpzone@gmail.com.com. Incase you fail to intimate about the same, exchange might not be processed.

HOW DO I DETERMINE THE CORRECT SIZE FOR ME?

While placing your order you will find an option for the SIZE CHART on the product page which includes detailed information on sizes and fit. You may click on the same and find your perfect size.

MY PAYMENT WAS DEDUCTED FROM THE BANK ACCOUNT BUT THE ORDER WASN’T PLACED. WHAT SHOULD I DO?

In most cases, the payment gets automatically credited back to you account within 2-3 business days. In case it does not, mail us the details of your transaction at sfpzone@gmail.com. We will verify and get back to you at the earliest.